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Last updated: 11 June 2024

This Privacy Statement describes how Digital-Servicebook.com ApS collects, uses, and protects personal information obtained through our website (https://digital-servicebook.com), our web app (https://app.digitalservicebog.dk), our mobile app (Digital Servicebook) and our data providers. We are committed to ensuring that your privacy is protected and to complying with the General Data Protection Regulation (GDPR) as well as other applicable data protection laws.

1. Information We Collect

We may collect the following types of data:

• Vehicle registration number (REG)

• Vehicle identification number (VIN)

• Vehicle technical data

• Vehicle MOT data

• Vehicle service history

• E-mail

• Phone number

This is not considered personal data by itself, but since it is related to and shown alongside a REG, this is also considered personal information.

2. Legal Basis For Data Collection

We collect publicly available personal information, such as REG, VIN, MOT data & Vehicle service history.

When collecting personal information, when possible, we ask for the data owner’s consent (GDPR article 6, paragraph 1 a). Consent will be collected either directly by us or our customers will gather the consent on our behalf.

In the cases where it is not possible for us to gather consent, whether it is because we do not know who the owner is, or we do not have the necessary information to contact the owner we collect on the basis of legitimate interest (GDPR article 6, paragraph 1 f) and in the interest of the public (GDPR article 6 paragraph 1 e).

3. How We Use Your Information

One of the primary reasons Digital-Servicebook ApS was founded, is to improve transparency and prevent fraud in the automotive industry.

The most common cases of fraud in the automotive industry are milage fraud and VIN cloning.

We help prevent this by providing a full overview of the cars history and keep a record of REG and VIN pairs in the countries we currently support (Denmark, Sweden, Norway and United Kingdom).

Alongside fraud prevention, our platform helps car owners to get an easy to access full overview of their vehicle and keep their warranty. As well as help workshops get the full insights in into the vehicle they are working on, to make sure they can perform their best work possible. As well as an easy to use system for service and repair registration.

We also provide a easy to use service booking system and a service reminder SMS 14 days before your next upcoming service.

4. Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

5. Impact assessment

Vehicle data on Digital-Servicebook.com ApS’s platforms is accessed based on a search/lookup in our database based on REG or VIN. You cannot access this information without being in possession of either the REG or VIN, both are also publicly available data. Since the you would be able to access the same information on other publicly available platforms, based on the same information, we consider the impact on the data owner, to be very low to not existing.

In the case of e-mails and phone numbers, this information is not made publicly available on our platforms. However, this information are shared with the workshop, that the data owner has selected as their preferred workshop, this will allow their selected workshop and the data owner to communicate in relation to upcoming services and bookings.

If we receive E-mails and phone numbers for car owners by mistake, or they have changed their mind and do not wish to create a free account on Digital-Servicebook.com’s platforms, the information will be deleted within 30 days, and will no longer be available to us. Because of this we consider the impact to be very low to not existing.

6. Your Rights

You have the right to request access to the personal information we hold about you, to request correction or deletion of your personal information, and to object to the processing of your personal information. You can exercise these rights by contacting us using the contact information provided below.

7. Contact Us

If you have any questions about our Privacy Statement or our use of your personal information, please contact us at:

Digital-Servicebook.com ApS

Norgesvej 2

4900 Næstved

Denmark

info@digital-servicebook.com

+45 7199 3939

In case of complaints or you wish to gain insights into the data we process, please contact:

Kim Koch

CEO

info@digital-servicebook.com

+45 7199 3939

You have the right to lodge a complaint with the Danish Data Protection Authority if you are dissatisfied with the way we process your personal data. However, you should always contact Digital-Servicebook.com ApS first if you believe that we have processed your personal data in breach of the personal data law regulations. That way you can get our explanation of the matter. You will find the Data Protection Authority’s contact information at https://datatilsynet.dk.

8. Changes to this Privacy Statement

We may update this Privacy Statement from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Last updated: 4 September 2026

General

The following terms and conditions are applicable on Digital-servicebook.com. By accepting the present conditions you, as a user, consent to the fact that the conditions in force at that time are valid and regulate the relationship between you and Digital Servicebook in any context and the use of the benefits from Digital Servicebook.

Digital Servicebook is a free reference work, where you can check outstanding debt, see mileage information, vehicle inspection data etc. and as registered user at Digital Servicebook, you are able to upload photos of your vehicle, upload photos of the paper service records and choose workshop and thereby receive timely information on service tasks etc.

If your preferred workshop uses the Digital Servicebook, you will receive information on upcoming service tasks directly at your mobile/mail., while at the same time your workshop will also be able to send invoice digitally. Upon request from your workshop, Digital Servicebook can retrieve data from previously performed service, so everything is collected in Digital Servicebook.

Digital Servicebook is free to use for all vehicle owners and you can add up to five cars to your user profile.

All vehicles with a valid number plate can use and be added to Digital Servicebook.

User Account

To be able to use the services from Digital Servicebook, we require that the personal information on each user is updated and correct.

It is the user’s full responsibility to keep the information correct and updated.

All information about users, which is in possession of Digital Servicebook will and must comply with the privacy policy from Digital Servicebook. This policy will include information about, how users can obtain access to information or can delete information that Digital Servicebook possesses. It is the user’s responsibility to protect the password, which is issued against abuse. If a user finds out that the password has been revealed, it is the user’s responsibility to change it without prior warning.

Statement of Privacy

Protection of your personal information is important, when you use Digital Servicebook. Please notice the following:

Anonymous data collection

You can visit Digital Servicebook’s websites and use them as reference work without leaving your personal information. We only register your Internet provider (your IP address) the pages or website, the date, time and the pages you visit, when you visit Digital Servicebook’s websites. This information is analyzed for statistical purposes, but as an individual you remain anonymous.

Collection, use and communication of personal data

As registered user at digital-servicebook.com, we need your personal data. Details as your name, phone number, mail etc. are collected, when you enter the data during your registration in Digital Servicebook. Digital Servicebook uses your personal data for providing services and information about your vehicle and coming car services together with special offers and other important information. Data are handed over to the workshop, which you have chosen through the registration process for use in the call for coming car services, but data are never handed over to third party outside Digital Servicebook.

Cookies

Digital Servicebook uses cookies. A cookie is a small text file, which is stored at your hard disk. This text file is created by the web server, where you have built a link through your web browser and is afterwards sent to you. You will be recognized by this cookie, when revisiting the website or the specific page, which means that you don’t have to re-enter data, which you have already specified. Most browsers are set up to approve cookies automatically, but you can at any time choose to set up your browser to reject cookies and show the cookie to you before approval. You can also delete cookies from your computer.

Right of opposition

You can at any time protest against the use of your personal data. Send your opposition to info@digital-servicebook.com and we will block the access to your data. Furthermore, in certain circumstances you have the right to get your registered data amended, blocked or deleted. You have at any time the right to know, which data Digital Servicebook has registered about your and the purpose of the registration.

At digital-servicebook.com you can, at your user profile, delete the vehicles that you have registered and hereby the workshop will not have access to the information about the user of the vehicle. This means however that you will not receive any notifications, service information etc. concerning this vehicle. Data about car service and the service records will however stay registered at Digital-servicebook.com, as this kind of information may serve as documentation in case of a warranty claim etc.

Support

Workshops and dealers, who are using Digital-servicebook.com, can provide further information and general support around the use of Digital Servicebook. For further support please contact us at info@digital-servicebook.com.

Violation

The following will cause a warning followed by suspension:

• Copyright infringement: Direct infringement of the copyright, which is defined in

”Notice of Copyright Law”

• Threats and harassment: The services from Digital Servicebook may never be used for threats or harassment of individuals, organizations or companies.

• Violently offensive content: Content which is considered very offensive or extreme will result in a warning.

• Illegal use: Any use of services in direct attempts to perform illegal activities, will be considered as abuse

Abuse

Any deliberate abuse of Digital Servicebook’s services, homepage or systems will cause immediate termination, exclusion and in extreme causes complaint to the police.

Digital Servicebook does not distinguish between abuse and attempt of abuse.

Abuse included the following (but is not limited to):

• Hacking of Digital Servicebook or Digital Servicebook’s customers’ homepage, systems or services.

• Exploitation of errors or any security vulnerability

• Conscious and deliberate overuse or overload of Digital Servicebook, customers’ services, webpages or systems.

• Inexpedient overload of Digital Servicebook’s support services

• Exploitation of Digital Servicebook’s conditions, policies or similar for personal gain.

• Use/abuse of Digital Servicebook’s services for illegal activities

• In case of abuse, Digital Servicebook will determine if the case was deliberate or not.

Suspension

Suspension may occur, when the following conditions are met:

• Setting up of a vehicle without user/ownership (you will receive a notice of abuse)

• Setting up and upload of a wrong photo of the vehicle and service records

• Abuse of the Digital Servicebook.

• Digital Servicebook reserves the right to suspend or to repeal services, which contain material that might damage Digital Servicebook, Digital Servicebook’s reputation or Digital Servicebook’s business.

Responsibility

Any use of any service that Digital Servicebook offers, is at the user’s own risk and responsibility. Digital Servicebook assumes no responsibility for content and/or data transmitted to and from the users’ services via the Internet including nor accuracy, legitimacy, completeness etc. Digital Servicebook is thereby not responsible for any loses, direct or indirect violations or other conditions, which may occur as a consequence of the use of information transmitted via the Internet through the services from Digital Servicebook.

Digital Servicebook renounces any responsibility and loss that a user may suffer in connection with the use of Digital Servicebook.

Digital Servicebook is not responsible for unauthorized access to user data or systems – or damage or loss of data in this connection.

Digital Servicebook renounces furthermore any responsibility for direct or indirect loss of data, damage on data and recovery of data no matter what the cause may be.

Digital Servicebook cannot be held liable in damage. In case Digital Servicebook anyway is attempted to be held liable, Digital Servicebook’s responsibility will be limited to the user’s entire costs regarding the services, which Digital Servicebook makes available.

Every disclaimer in these conditions is at any time and in all respects valid unless Digital Servicebook has acted with gross negligence or intentionally has acted to damage the user.

Digital Servicebook undertakes and accepts no responsibility for losses or damages, which may occur in connection with abuse of passwords.

Digital Servicebook will not guarantee that Digital-servicebook.com is accessible and run smoothly at any time. This is especially valid if the access to Digital Servicebook is influenced by problems, which are out of Digital Servicebook’s control. Digital Servicebook will however do our utmost to immediately solve the access problems to the content that it will be technically and operational possible.

Reservations

Digital Servicebook reserves the right to change the conditions without prior warning.

Changes, which may have influence on personal data, will be communicated to the users and will need approval, when the user logs into the system again.

Digital Servicebook reserves the right to exclude persons, who Digital Servicebook considers as unpleasant, unfriendly or threatening. In extreme cases, Digital Servicebook will cancel the person’s active services and exclude the person from future services from the Digital Servicebook.

Subject to writing, spelling and typing errors. Digital Servicebook reserves the right to change any errors in the conditions without prior notification.